Frequently Asked Questions
So, I’m throwing a party or event. What are my next steps?
Fill out the contact form on our website and create a Wishlist of items you would like for your event. A Panacea designer will get in touch with you soon. We will work together to create mood boards and a rental proposal for your review.
Do you have a showroom where can I view the furniture before renting?
We do not have a showroom, but our photo inventory is a great representation of our inventory!
Is there a rental minimum?
Our order minimum within Austin, TX is $750 on inventory items. Delivery and damage fees are additional to the order minimum. Peak times, such as SXSW, are subject to higher minimums.
My event is out of state. Is there a specific rental area?
We travel! We have clients in Los Angeles, Chicago, New Orleans, and beyond. However, you will have to meet required order minimums if your event is in another city or state. Please inquire if interested!
What are your delivery hours of operation?
Our regular operating hours for deliveries are Monday-Saturday 9a-6p. There are additional fees for extended hours and Sundays, so if you are able to schedule delivery and pick up within our operating hours, you will get more bang for your buck!
Can I pick the items up myself?
In order to ensure safety and care of our items, we require delivery and pick up of all items by our Panacea team.
Do I have to be present for delivery?
Yes, we will need to meet someone on-site to receive the order.
What is due before delivery?
Payment in full is required 14 days before your delivery date. In addition to payment, all delivery and pick up information should be confirmed 14 days prior to your delivery date to ensure the highest level of service.
Can I add or subtract items after I’ve paid?
We are happy to make adjustments to your order up until 7 days prior to your delivery date. We are not able to accommodate changes or reductions to an order within 7 days of the delivery date. We are a boutique firm and late changes may impact our delivery schedule, labor availability, quality of our products, or truck availability. As such, last minute changes to your order or delivery information are subject to additional change fees. We understand that sometimes items are needed at the 11th hour. Depending on our inventory availability, we will work to accommodate these additions.
What if I am unhappy with the furniture delivered?
Let us know as soon as it arrives on site and we can evaluate your needs or changes. However, all sales are final.
What if something accidentally happens to one of the items I rented? Do I have to replace it?
We understand that things happen at parties. Wine and food get spilled, weather happens, and things sometimes go missing. We require a 12% damage and maintenance fee on all rentals for normal wear and tear, cleaning, and general maintenance of our pieces. If pieces are missing or deemed substantially beyond repair (or commercially unreasonable to repair) then we charge the full replacement cost (based on the cost and condition of the Furniture at the time of the rental), minus the damage fee already paid.
My event was canceled, can I get a refund or credit after I have paid?
Deposit payments are nonrefundable. Once we receive a deposit payment, your items are reserved in our system exclusively for your event date which will take them out of our inventory for other clients to book. Cancellations made within 7 days of your delivery date are nonrefundable.
I have questions about my bill or credit card charges. Who can assist me with that?
Contact Panacea by phone 512-838-6500 or email firstname.lastname@example.org and we are happy to talk through your bill.
This furniture looks great in my home, can I keep it?
Our inventory is for rental only, however from time to time we will sell items in our Warehouse Sale. If you are interested in a piece, it never hurts to ask!
I want something custom made for my event, is that an option?
Of course, we need a 3 month lead time to ensure creation. Let’s get creative!
Do you offer a nonprofit discount?
Giving back to our community is one of our core values, and we are proud to support a number of nonprofits each year through discounts and donated items and services. We have a set budget for the amount of donations and discounts we are able to offer each year. If you would like to request a donation or discount for your nonprofit event, please contact us with details.